Over the last few years, NPG has separated institutional print and online/site license subscription options to all journals, included Nature branded and NPG's academic and society journals. This change aims to provide customers with a more consistent purchasing policy across the NPG journal collection. It offers the flexibility to select the media most appropriate to institutional budgets and content usage patterns.

(Non-Nature branded journals)

All print subscriptions to non-Nature branded journals (with the exception of BDJ (British Dental Journal)) are accepted and entered on a complete volume basis. Subscriptions commence with the first issue of the current year and expire in December with any print issues already published sent on receipt of payment.

Click here to access a file listing the expected despatch dates for forthcoming issues of Nature Publishing Group and Palgrave Macmillan journals. The file also contains useful data relating to expected delivery times. The file is updated weekly.

When an online order has been successfully logged, you will receive an automatically generated e-mail confirming your order details, and a unique order number to use in future correspondence.

If you do not receive this email, then we have not received your order. If you are worried that your computer has failed to connect, e-mail us at the relevant address below and we will let you know whether we have received your order.

In the event of a software error, there is no need to worry. All that has happened is that your computer has failed to connect successfully with our web server. There is not a lost copy of your order details out in the Internet looking for our server.

If it has been more than five weeks since you've placed an order through other means such as the mail, contact print subscription services to find out the status of your order.

If you receive your print subscription copy out of sequence and believe that a previous issue may have been lost in the post, please contact print subscription services and report the issue as missing and we will send you a replacement copy. Unfortunately, we are unable to extend or refund part of a subscription for a missing issue.

Orders are regarded as firm and after the first issue of the volume has been dispatched subscription payments are not refunded.

Claims should be made within four months of publication or date of order (whichever is the later).

NPG journal subscriptions are invoiced in one of four definitive currencies depending on geographic location of the subscriber.

• US dollars ($) for Canada, USA, Central and South America
• euro (€) for all European countries (excluding the UK),
• sterling (£) for UK and rest of world
• yen (¥) for Japan.

Please ensure you are using the appropriate applicable currency.

Full pre-payment is required for all orders. Payment may be made as follows:

• check or money orders, made payable to Nature Publishing Group
• credit card (American Express, Diners, MasterCard, Visa)
• bank transfer to:

The National Westminster Bank, 3 London Street,
Basingstoke RG21 1NS, UK

For sterling transfers
Sort Code 600249
Account No: 01932810
Account Name: Macmillan Publishers (UK) Ltd No 3 Account
IBAN Number: GB NWBK 6002 4901 9328 10

For euro transfers
Sort Code: 600249
Account No: 06570895
Swift Code: NWBKGB2L
IBAN Number: GB02 NWBK 6072 1306 5708 95

For US dollar transfers
Sort Code: 600249
Account No: 01800248
Swift Code: NWBKGB2L

All prices are exclusive of VAT or sales tax.

Please add appropriate rate when placing an order.

UK VAT Registration Number: GB 614 9563 26

UK Customers

EU VAT registered customers

• Subscribers who are registered for VAT in the EU should supply their full VAT registration number. Customers should account for VAT in their own country under the reverse charge procedures.

EU Non-VAT registered customers

• Print product subscribers from the following countries who are not registered in the EU for VAT should add tax at the relevant rate:
  Austria 10.0%
  Belgium (Nature only) 0.0%
  Belgium (other titles) 6.0%
  Denmark 25.0%
  EIRE 13.5%
  France (Nature only) 2.1%
  France (other titles) 5.5%
  Germany 7.0%
  Greece 4.5%
  Italy 4.0%
  Netherlands 6.0%
  Portugal 5.0%
  Spain 4.0%
  Sweden 6.0%
  
  
• Online product subscribers who are not registered in the EU for VAT should add VAT at the UK standard rate of 17.5%

USA, Central and South American Customers

• Print and online subscriptions are currently not subject to VAT or sales taxes.

Canadian Customers

• Print product subscribers should add Canadian GST at 7%. Subscribers residing in Newfoundland, Nova Scotia and New Brunswick should add 15% HST.
• Online products are not subject to either Canadian GST or HST.

Japan customers

• Print and online subscriptions are currently not subject to VAT or sales taxes.

Rest of world customers

• Print and online subscriptions are currently not subject to VAT or sales taxes.

To request a Nature index, please contact customer services.